DirectDeals Terms and Conditions

DirectDeals.com Terms of Use (Revision Date: 1/1/2025)

By using the DirectDeals website, including its related services, products, and software (collectively referred to as the "Site" or “Website”), you acknowledge and agree to adhere to these terms and conditions ("Conditions of Use"). This agreement becomes effective and binding upon your interaction with the Site, including creating an account, signing in as a guest, or logging into the Site. Additionally, please be aware that specific interactions with other DirectDeals websites and individual services or features on the Site may be subject to additional or separate terms. Your continued use of the Site signifies your acceptance of these Conditions of Use and any supplementary terms that may apply to different aspects of the Site. We encourage you to review these terms regularly to stay informed of your rights and obligations using DirectDeals' diverse offerings.

Important Notice

Please note that the DirectDeals.com Terms of Use document contains our Marketing Consent and Privacy Policies, which are integral components of the Terms of Use and must be read in conjunction with them. These policies govern essential aspects of your interactions with DirectDeals, including how your data may be used, how consent for marketing communications is obtained, and your rights as a customer.

We strongly encourage all users and customers to read and understand these documents in their entirety, as they outline your rights, obligations, and the conditions under which you may use DirectDeals' services. By engaging with DirectDeals, you agree to abide by all provisions within these policies.

Supplementary Terms

In certain instances, additional or separate terms may apply to your use of various services or features on the Site, including, but not limited to, areas like our chat or reviews sections. Should there be a discrepancy between these additional terms and the primary Conditions of Use, the additional terms will take precedence.

Definition and Rights

For these Conditions of Use, "DirectDeals," "our," "we," "us," and similar terms refer to DirectDeals, LLC., including its affiliates, subsidiaries, and designees. "Customer," "you," and similar terms refer to the purchaser or end user accessing or using the Site. We maintain the right to modify the Site and these Conditions of Use without prior notice. As the customer, you must regularly review these Conditions of Use for any changes or updates. If you find any of the Conditions of Use unacceptable at any point, your only recourse is to discontinue the use of the Site.

General Terms

In the context of these Terms of Use, DirectDeals clarifies that any reference to a term in the singular includes its plural form, and similarly, a term in the plural encompasses the singular. This linguistic flexibility ensures clarity and inclusiveness in all aspects of these terms.

Assignment and Transfer of Rights

Rights, duties, agreements, or obligations under these terms are personal to the customer. They cannot be assigned or transferred, whether by operation of law, merger, or any other means, without the explicit written consent of DirectDeals. Any attempt at unauthorized assignment or transfer will be considered null and void. DirectDeals maintains the right to fulfill its obligations under these terms through its divisions, subsidiaries, or affiliates, ensuring a cohesive and efficient operational structure.

Binding Effect and Waivers

These terms create binding obligations and rights that apply to both parties and their respective successors and assigns. This ensures continuity and respect for the agreed terms across any corporate changes. A waiver of any specific provision, breach, or default under these terms does not constitute a waiver of any other provision, breach, or default, maintaining the integrity and enforceability of the entire agreement. DirectDeals complies with applicable environmental regulations. Customers are responsible for properly disposing and recycling electronic products and should adhere to local environmental laws and guidelines. DirectDeals shall not be liable for any failure to perform its obligations where such failure is due to Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, terrorism, or any other cause beyond its reasonable control.

Jurisdictional Validity

While these Terms of Use provide a general framework for our services, applicable state laws may supersede or modify them, particularly regarding implied warranties and the exclusion or limitation of certain damages. As such, if you reside in a state where laws provide different consumer protection measures, you may be entitled to these protections under your local laws. Should any provision of these terms be found prohibited or unenforceable in any jurisdiction, such unenforceability will not affect the validity of the remaining provisions within that jurisdiction or the enforceability of the affected provision in any other jurisdiction.

User Accessibility and Eligibility

The site is for users 13 years and older. Users under 13 may use the site with parental or guardian assistance. DirectDeals is committed to ensuring digital accessibility for disabled individuals. We are continually improving the user experience for everyone and applying relevant accessibility standards. Should you encounter any issues or have suggestions for improvement, please contact our customer service team for assistance.

Site Content and Errors

At DirectDeals, we aim to provide you with the most up-to-date and accurate information on our site. We constantly strive for precision in all our content, including product descriptions, prices, and promotions. Should you encounter any issues or have suggestions for improvement, please contact our customer service team.

Images and Illustrations

DirectDeals uses images and graphics on its website, advertisements, and listings for illustrative purposes only. These images may not represent the actual product, its physical attributes, or its specific details, including but not limited to color, size, design, packaging, or other characteristics. In some cases, images may consist solely of a manufacturer’s logo, generic branding elements, or placeholders rather than the product itself. Software product images are illustrative and may not differentiate between delivery methods (e.g., physical media versus digital downloads), license types (e.g., electronic software delivery (ESD), cloud solution provider (CSP), volume licenses), or other variations in licensing terms. Customers must refer to the product description, specifications, and licensing details provided in the listing for accurate information.

Images are not intended to serve as definitive representations of the product’s appearance or functionality.
A specific image does not imply any particular version, packaging, or delivery method.
Variations in product appearance, packaging, or specifications do not affect the product’s authenticity, functionality, or quality unless explicitly stated otherwise.
Customers are solely responsible for reviewing product descriptions, specifications, and licensing details to ensure the product meets their expectations and requirements.

DirectDeals makes no guarantees that the images displayed on the website or in any promotional materials accurately reflect the products being sold. Images may, in some instances, distract from or fail to depict the intended purpose or features of the product. By using the DirectDeals website and purchasing products, customers acknowledge and agree that product images are illustrative only and may not represent the actual product. Customers should rely exclusively on written product descriptions and specifications when purchasing.

Content and Pricing Policy

While we endeavor to ensure that all Site content and product descriptions are accurate and complete, we acknowledge that occasional discrepancies can occur. DirectDeals does not guarantee that all content is correct, complete, reliable, current, or error-free. We strive for accuracy but do not guarantee the site's content, product descriptions, or availability. We reserve the right to correct errors, including pricing and availability errors. Please note that prices and promotions on our Site are dynamic and subject to change. They may differ from those in our physical stores, other advertising channels, or marketplaces. We aim to provide competitive and fair pricing, reflecting current market conditions. Availability and final pricing of items are confirmed at the time of your order. On rare occasions, products may not be available, or pricing may be different than initially presented.

Corrective Measures

In the event of any discrepancies, such as availability issues or pricing errors, DirectDeals reserves the right to take appropriate corrective actions. These actions may include canceling your order or offering a substitute product of equal or greater value. Should you need to take corrective action regarding your order, we will promptly communicate with you using the contact information provided. Our team will guide you through the next steps to ensure a satisfactory resolution.

Coupon Codes and Discounts Policy

At DirectDeals, we strive to offer exceptional value across our product range. Occasionally, we extend special offers, including coupon codes and discounts, on DirectDeals.com. Discounts, including those offered through coupon codes and wholesale rates, are selectively available and do not apply to all products listed on DirectDeals.com or any external marketplace channels where DirectDeals offers products. Eligibility for discounts is determined at DirectDeals’ sole discretion and may vary across product categories.

Exclusions: Discount Codes do not apply to the following product types:

CSP (Cloud Solution Provider) Products
ESD - Manufacturer Delivered Products
OLP and Volume License Products
Tangible Products, Physical or Shippable
Select ESD - Electronic Delivery or Downloadable Products
Select ESD - Subscription Products

Right to Modify or Discontinue Discounts

To respond to market dynamics and inventory needs, DirectDeals reserves the right to modify, limit, or discontinue any discount offer at our sole discretion and without prior notice. This flexibility enables us to manage our diverse inventory while maintaining competitive pricing and value. The existence or availability of a coupon code does not guarantee a customer’s ability or right to apply it. All coupon codes are subject to specific terms and conditions, including product eligibility, usage limitations, and expiration dates. DirectDeals reserves the right to restrict, deny, or revoke the use of any coupon code or discount code at its sole discretion without prior notice. This action may be taken for reasons including, but not limited to, changes in market conditions, inventory levels, product availability, or strategic business considerations. By using DirectDeals.com and applying coupon codes or wholesale discounts, you acknowledge and agree to these terms. If you have a question about whether a discount applies to a product, contact our sales and support team before making your purchase at support@directdeals.com.

Payment Terms and Security Interests

At DirectDeals, our payment process is designed to be transparent and secure, ensuring a smooth transaction for your purchases. Due to the discounted and limited quantity of DirectDeals products, Payments are processed immediately upon order confirmation to secure the product for delivery. If your order includes special orders or special delivery items, these items are not subject to return or refund. See our Refund Policy for more information. DirectDeals retains a security interest in the products sold to secure payment. Failure to pay due to default, chargeback, or dispute may result in the involuntary repossession of products or a lien against any person or business that retains the product.

To ensure the security of transactions, DirectDeals retains a purchase money security interest in the products and their associated accessories, replacements, proceeds, and related accounts receivable (collectively, the "Collateral"). This interest secures the payment of all amounts due under this agreement. In the event of non-payment, DirectDeals reserves the right to repossess the Collateral from the customer. This protective measure doesn't affect our other rights under the law. Buyers may be required to act or provide necessary documents, including financing statements, to facilitate the transfer, creation, perfection, preservation, protection, and enforcement of DirectDeals' security interest. Payments may be applied against any buyer's obligations to DirectDeals. DirectDeals can apply any payment received from the customer towards any outstanding obligations of the customer to DirectDeals. This application is irrespective of any specific designation or statement related to the payment. Acceptance of any payment does not waive DirectDeals' right to pursue the collection of any remaining balance. We reserve the right to ensure that all due amounts are duly collected.

Order Confirmation and Processing

You will receive an order confirmation when you place an order with DirectDeals. However, it's important to note that this confirmation acknowledges your order submission and does not imply DirectDeals' acceptance of your order or confirm a sale agreement. The confirmation is part of our commitment to keeping you informed throughout the order process.

How We Deliver Products

DirectDeals maintains tracking numbers for all physical shipments. Once an item has shipped, the tracking number will automatically be emailed to the shipping recipient. A signature may be required for all deliveries. DirectDeals shipping is open during regular business hours, Monday through Friday, except holidays.

Physical Products: (DirectDeals offers the following shipping options for tangible goods)

Next Business Day: Shipped the same day if the order is placed before 1:00 p.m. CST and the product is in stock.
2nd Business Day: Shipped the same day if the order is placed before 3:00 p.m. CST and the product is in stock.
Ground Service: Shipped the same or the next business day; delivery times will vary depending on several variables.
Free Shipping: Free shipping applies to Electronic Delivery products. DirectDeals may occasionally offer a "free shipping" option on a physically shipped item as a promotional offer. Otherwise, all physical items are subject to shipping and handling charges.

International shipping is not currently available at DirectDeals unless specifically negotiated through a sales rep and laid out with a valid purchase order.

Electronic Delivery: (DirectDeals offers the following shipping options for digital goods)

Electronic Delivery products are digital products, usually software products, including games, that are sometimes delivered via email, where the product key and a download link are sent to the customer's email address on file. The customer will download the product electronically from the URL provided in the email to install the product onto their computer, then input the product key to validate the product installation and activate the software.

Review and Adjustment of Orders

Each order is subject to a review process. Upon reviewing your order, DirectDeals reserves the right to accept, decline, or apply limitations to your order. This decision may be based on various factors, including but not limited to inventory availability, pricing errors, or suspected fraudulent activity. In some instances, DirectDeals may restrict the number of items in an order or decide on restrictions per customer, household, or per-order basis. These measures are in place to ensure equitable access to our products for all customers and to maintain the integrity of our sales process.

DirectDeals Asset Management Services (AMS)

The DirectDeals Asset Management Service ("AMS") applies to all purchases of software licenses or products that require registration and licensing information to be provided to the manufacturer by the customer. This policy governs the process for managing products that require registration or compliance with manufacturer requirements. It ensures that all licenses are properly maintained and compliant while clarifying customer responsibilities and consequences for failure to comply.

The goal of the DirectDeals AMS Service is to ensure the proper management and compliance of products or software licenses that cannot be registered due to missing customer information. AMS safeguards the license, maintains availability, and ensures compliance with manufacturer requirements.

Upon purchase of a product requiring manufacturer registration, customers will receive an email containing a questionnaire to collect the necessary information. Customers must submit the requested information within 30 calendar days of the purchase date to enable DirectDeals to complete the license registration with the manufacturer. If the customer does not provide the required information within 30 days, the license will automatically be placed into the Asset Management Service (AMS) for compliance and management. DirectDeals will notify the customer via email when their license is placed into AMS.

DirectDeals will make multiple efforts to remind customers to provide the required registration information post-purchase. These efforts include email reminders and attempts to contact the customer by phone. A final email reminder will be sent a few days prior to the 30-day deadline, after which the license or product will be transitioned into Asset Management. Please note that these reminders are a courtesy and are not a mandatory obligation of DirectDeals.

The DirectDeals AMS is provided free of charge for the first 60 calendar days from the original purchase date. If the customer fails to provide the required information within 60 calendar days and the license remains unregistered, a transfer fee equal to 25% of the product purchase price will be charged starting on the 61^st calendar day. This fee covers administrative costs associated with vendor updates, compliance management, and securing license ownership under the customer's name.

Once a license enters AMS, DirectDeals actively provides a service to the customer, regardless of whether the service is free during the initial 60 days. The customer acknowledges that AMS constitutes a chargeable service, even if temporarily provided at no cost.

If a customer initiates a chargeback after their license has been placed into AMS care due to failure to provide the required registration information, the following applies:

DirectDeals reserves the right to impose a non-refundable administrative fee of 25% of the product purchase price as compensation for services rendered under AMS and the associated chargeback handling costs.
This fee will be deducted from any refund or settlement amount, or if no refund is applicable, billed directly to the customer.
By completing your purchase, you agree to waive your right to initiate a chargeback for non-delivery of the original product once the license has entered AMS, as a service has been provided. These fees do not apply to delays caused by DirectDeals, the manufacturer, or circumstances beyond the customer's reasonable control.
All applicable terms outlined in the DirectDeals Terms of Service related to the affected product remain in full effect and are enforceable.

Customers may request a refund before the license enters AMS if they cancel the purchase due to issues beyond their control. Refunds after AMS activation will not be provided unless DirectDeals or the manufacturer caused the failure to complete registration. Customers may submit an appeal regarding AMS placement or fees by contacting the DirectDeals Licensing Team within fifteen calendar days of receiving notice of the action. Appeals will be reviewed, and a response will be provided within five business days. DirectDeals will not hold customers accountable for delays in providing registration information caused by unforeseen events, such as natural disasters, major personal emergencies, or systemic issues affecting the manufacturer or distributor. In such cases, DirectDeals will work with the customer to resolve the issue in good faith.

DirectDeals will maintain a record of all customer communications, including reminders, notifications, and documentation of AMS-related actions. Documentation of the services rendered under AMS will be maintained to support any disputes or claims regarding the service. By completing a purchase with DirectDeals, the customer acknowledges and agrees to:

To provide required registration information within the specified timeframe.
Failure to comply with this policy will result in the license being placed into AMS.
To waive the right to initiate a chargeback or refund claim for non-delivery once the AMS service is activated.

For any questions or assistance related to this policy, please contact:

DirectDeals Licensing Team
Email: support@directdeals.com
Phone: (800) 983-2471

Notification and Refunds

Should there be any changes, limitations, or cancellations to your order, DirectDeals will promptly inform you using the email address provided at the time of your order. If your order, or a part of it, is canceled after a charge has been made, DirectDeals will issue a refund for the total amount of the canceled portion. This refund will be processed promptly, ensuring that any inconvenience is minimized. Once we process the refund, you should check with your credit card to see when the credit will be posted back to your account. DirectDeals has no control over this part of the transaction.

Limitation of Liability for Data Loss, Device Damage, and Installation Risks

By purchasing any product, component, part, hardware, software license, or any element thereof from DirectDeals (collectively, "Products"), the customer agrees that DirectDeals shall not be liable for any loss, corruption, or compromise of data or any damage, malfunction, or other adverse effects to any computer, network, or other device resulting from the installation, configuration, use, or failure of any Product. This disclaimer of liability applies to all aspects of the Products, including but not limited to hardware components, microchips, circuitry, firmware, software keys, and associated digital elements. DirectDeals strongly recommends that customers engage qualified and experienced professionals to install, integrate, or configure any Products purchased from DirectDeals. Installing or incorporating Products into a customer’s existing environment may require advanced technical expertise, and improper installation may lead to device damage, system instability, data corruption, or loss.

Comprehensive Limitation of Liability

To the fullest extent permitted by law, DirectDeals disclaims all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to the installation, use, performance, failure, or incompatibility of any Product, including but not limited to damages for data loss, loss of productivity, device malfunction, or network downtime, even if DirectDeals has been advised of the possibility of such damages. By purchasing any Product from DirectDeals, the customer agrees to hold DirectDeals harmless from any claim, damage, or loss related to the installation, use, or integration into any system, network, or device. This waiver extends to all product components, including chips, processors, circuits, firmware, software keys, activation codes, and other integral parts or software elements.

No Warranty for Compatibility or Performance

DirectDeals makes no warranties, express or implied, regarding the compatibility, suitability, or expected performance of any Product within the customer’s existing systems or devices. The customer assumes all risks associated with the installation and operation of the products and is solely responsible for determining compatibility and suitability prior to purchase. By using the DirectDeals website or completing a purchase, the customer acknowledges and accepts this comprehensive limitation of liability as part of DirectDeals' Terms of Service. This acknowledgment includes an express waiver of any claims against DirectDeals for any damages, losses, or issues arising from any aspect of the Product’s components or usage, including data loss, system incompatibility, or device damage. This agreement serves as a binding limitation on liability and a waiver of claims, fully encompassing all parts and elements of any Product purchased from DirectDeals.

Cryptocurrency Transactions

DirectDeals does not currently accept cryptocurrency as a form of payment.

Users must comply with all relevant laws and terms governing cryptocurrency transactions if and when cryptocurrency is accepted. DirectDeals reserves the right to modify, suspend, or discontinue the acceptance of cryptocurrency at any time without liability. Users are responsible for ensuring accurate transfer details and understanding that cryptocurrency transactions are irreversible. DirectDeals disclaims any liability for losses or security issues related to cryptocurrency payments. Transactions are complete once confirmed on the cryptocurrency network. All products are priced in U.S. Dollars with corresponding cryptocurrency values, and users are responsible for any associated network fees. All transaction fees associated with Cryptocurrency transactions shall be the sole responsibility of the buyer. Cryptocurrency refunds are not provided due to market volatility. Returns will be processed as product replacements or store credit in eligible cases. Refunds, if granted, will be based on the U.S. Dollar equivalent of the cryptocurrency at the time of the refund or may be issued as store credit. This policy may evolve as market conditions and technology change.

DirectDeals' Intellectual Property Rights

DirectDeals proudly hosts a rich array of content on its site, encompassing information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content"). This content is meticulously safeguarded by copyright, trademark, patent, and other proprietary rights under United States and international copyright laws.

Usage and Protection of Content

All site content is protected by copyright and other rights. Content usage is restricted to non-commercial, personal use and must retain all proprietary notices. DirectDeals holds the copyright for the unique selection, coordination, arrangement, and enhancement of the site's content. This intellectual property is protected to the fullest extent permissible by law, ensuring the content's originality and uniqueness are preserved.

The content on DirectDeals is available for your non-commercial and personal use. We encourage you to explore and utilize our site for your personal needs while respecting the intellectual property rights embodied in the content. All software products sold by DirectDeals are subject to the intellectual property rights of their respective owners. Customers are granted a non-transferable license to use the software according to the license agreement provided by the software manufacturer.

When using the site's content, you must not modify, copy, distribute, or use the material for any public or commercial purposes without explicit permission from DirectDeals. This includes prohibitions against copying, scraping, framing, modifying, publishing, transmitting, participating in the transfer or sale, or creating derivative works from the site's content unless authorized explicitly by DirectDeals.

Trademarks

Trademarks on the site belong to their respective owners and require authorization for use. DirectDeals is committed to protecting its intellectual property and the rights of others. We aim to provide an engaging and resourceful platform while ensuring respect for the legal rights that govern our content and trademarks. By using our site, you agree to adhere to these terms, helping us maintain the integrity and exclusivity of our unique content and brand identity. The DirectDeals logos and other trademarks featured on our site are the exclusive property of their respective owners. These trademarks cannot be used, reproduced, or altered without the express written consent of the rightful owners.

User-Generated Content

Users agree that any content submitted to DirectDeals (such as reviews, comments, or forum posts) does not infringe the intellectual property rights of any third party. Users will be solely responsible for any claims arising from such content, and DirectDeals assumes no liability for any user-submitted content. DirectDeals reserves the right to remove infringing or inappropriate content upon receiving notice of such infringement or at its discretion. Users further represent and warrant that any content submitted does not violate any third-party privacy rights or applicable laws, including data protection regulations. Users grant DirectDeals a perpetual, worldwide, royalty-free, transferable license to use, modify, and distribute any content submitted. By submitting content, users agree to indemnify DirectDeals for any claims or damages related to their content.

Rights and Permissions

In sharing your content on the Site, you provide DirectDeals with a perpetual, irrevocable, royalty-free, and transferable license to use, adapt, reproduce, transmit, display, delete, and distribute your contributions globally in any media. This license allows us to effectively utilize your input to enhance and promote our services while respecting your rights. When you submit content, you also grant us the right to use your name in association with your content, which helps create a more authentic and connected community experience. DirectDeals reserves the right to moderate, edit, or delete customer reviews and feedback submitted on our platform. By submitting such content, customers grant DirectDeals a perpetual, non-exclusive right to use, reproduce, modify, and publish the content.

Content Submission Guidelines

We value transparency in our community interactions. When submitting content, please disclose any affiliations you may have. This helps maintain the integrity and trustworthiness of the information shared on our platform. We are committed to maintaining a respectful and safe environment. Therefore, any content you submit should not contain harmful computer codes, inappropriate external references, or anything false, misleading, illegal, infringing, defamatory, libelous, hateful, biased, threatening, or harassing. User-generated content on our site, including reviews, comments, and forum posts, must adhere to our community guidelines. Content that is illegal, harmful, infringing on intellectual property, defamatory, or discriminatory is strictly prohibited. DirectDeals reserves the right to remove such content and take appropriate action against offending users, including account termination.

Customer Code of Conduct

At DirectDeals, we are committed to providing a positive, respectful experience for our customers and team members. To maintain a professional environment, we expect respectful communication during all interactions. Abusive, hostile, or threatening behavior will not be tolerated and may result in restricted access to our services. Customers are required to maintain respectful communication in all interactions with DirectDeals representatives. If hostile or abusive language is used, customers will receive one warning, reminding them that respectful communication is required. Continued abusive language will result in the immediate termination of the communication.

A senior staff manager will review the incident following an abusive interaction to determine appropriate action. In cases of severe or repeated misconduct, DirectDeals may:

Temporarily suspend or permanently close the customer’s account.
Notify law enforcement if there is a credible threat of harm.

If a customer’s behavior violates our communication standards, DirectDeals reserves the right to cancel any pending orders and issue a refund.

DirectDeals aims to assist all customers, and we understand that communication barriers can be an issue from time to time. If you experience a communication issue with a DirectDeals Sales or Support Representative, you can request alternate resources such as written guides, step-by-step instructions, or follow-up assistance from another representative. By interacting with DirectDeals, customers agree to these terms, ensuring a respectful, professional experience for all parties involved.

Technical Assistance

DirectDeals offers complimentary technical assistance and advice to enhance your shopping experience. This service is provided for informational purposes and is not a binding or definitive source. We encourage you to consider our advice as part of your broader decision-making process. While we strive to ensure the accuracy of the information provided, DirectDeals, its employees, owners, and affiliates are not liable for any damages or losses resulting from using or relying on such advice. Technical assistance does not imply any affiliation or endorsement of manufacturers or copyright holders. This service is offered as a courtesy, not as an obligation or warranty, and does not create an ongoing duty to provide further support. Customers assume full responsibility for using any advice received and agree to indemnify DirectDeals and its affiliates from any claims arising from such advice. By accepting technical assistance from DirectDeals, you acknowledge and agree to these terms.

Technical assistance is provided as a courtesy, without obligation to continue offering support. DirectDeals makes no formal representations or warranties regarding the accuracy or outcomes of advice given. Any advice provided is offered "as is" and should be considered general guidance, not a guaranteed solution. Customers use this advice at their own risk. DirectDeals offers technical assistance specifically for its products. While we strive to provide helpful guidance, it should not be considered professional advice or a definitive solution. Customers are encouraged to treat our advice as one resource among many when making product-related decisions.

Intellectual Property Rights

DirectDeals, LLC respects intellectual property rights and adheres to the provisions of the Digital Millennium Copyright Act (DMCA). We may use images, product names, and descriptions for identification to provide a diverse selection of products and services. However, it's crucial to understand that these representations under the "Fair Use" doctrine do not imply any association, endorsement, or approval by DirectDeals, LLC. or its affiliates with the respective copyright or trademark owners. All content on this site, including text, design, logos, graphics, icons, and images, as well as their selection, assembly, and arrangement, are the exclusive property of DirectDeals, LLC., © 1999 - 2024, ALL RIGHTS RESERVED. This content is provided for the sole purpose of shopping and placing orders on this site. No part of this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed without our express written consent. Unauthorized use of materials from this site may contravene copyright, trademark, and other applicable laws, potentially leading to criminal or civil actions.

If you believe your copyright has been infringed upon by content hosted on our site, please contact us with a detailed infringement notice. This notice should include your contact information, a description of the copyrighted work you believe has been infringed, and the location of the infringing material on our site. Upon receipt of a valid infringement notice, we will take appropriate action to address the alleged infringement. For more information on this procedure, please refer to 17 U.S. Code § 512.

DirectDeals takes all claims of intellectual property infringement seriously and is dedicated to promptly addressing any such issues in compliance with the DMCA and other applicable laws. If you believe that content on the DirectDeals site infringes upon your copyright, please get in touch with our designated DMCA agent with the following information:

A physical or electronic signature of someone authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
A detailed description of the copyrighted work claimed to have been infringed.
Identification of the infringing material and information sufficient to permit DirectDeals to locate the material.
Your address, telephone number, and email address.
A statement asserting your belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A declaration that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Provide the required information to our designated agent for copyright infringement claims under the DMCA to the following address:

DirectDeals, LLC.
Attn: DMCA
9901 IH 10 West, Suite 800
San Antonio, Texas 78230
Email: legal@directdeals.com

Limitations of Liability

At DirectDeals, we are committed to delivering a seamless and efficient online experience through our website. To this end, we offer access to a wide range of information, content, materials, products, and services. However, our users must understand the following fundamental principles governing their site use. The site is provided "as is" and "as available". We disclaim all warranties and will not be liable for damages arising from site use. Everything offered on the DirectDeals site is presented "as is" and "as available," except as explicitly specified in writing. This means we provide our platform and all associated content without guarantee or warranty. By using the DirectDeals site, you acknowledge and accept these terms, understanding that while we strive to provide a quality service, some inherent limitations and responsibilities come with your use of our platform. We aim to empower you with this knowledge, ensuring a transparent and trustworthy relationship as you navigate our site.

DirectDeals does not make express or implied representations or warranties regarding the site's operation or the accuracy, reliability, or quality of the information, content, materials, products, or services available. Your decision to use the DirectDeals site and interact with its content and services is entirely at your risk. We prioritize providing a reliable and safe platform, but we cannot guarantee unforeseen issues or the absence of potential risks. To the fullest extent allowed by law, DirectDeals explicitly disclaims all warranties, whether express or implied. This includes but is not limited to, implied warranties of merchantability and fitness for a particular purpose. Your privacy is paramount to us. DirectDeals collects and utilizes user data in strict accordance with our Privacy Policy, which details the types of data collected, the purpose of collection, and how it is used and protected. We commit to maintaining the confidentiality and integrity of your personal information. DirectDeals will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the site or any information, content, materials, products, or services you access. This includes any potential damages caused by viruses or other harmful components in our electronic communications.

We recognize that specific state laws may offer different provisions regarding implied warranties or the limitation of certain damages. If these laws apply to you, you may have additional rights beyond or different from those outlined in this statement.

DirectDeals is not responsible for any product defects, errors, or failures of third-party products sold on its platform. All warranties and representations related to the products are the sole responsibility of the manufacturer or distributor. DirectDeals expressly disclaims all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances will DirectDeals be liable for incidental, punitive, or consequential damages resulting from the use of third-party products, nor for delays or failure in performance resulting from circumstances beyond our control, including supplier issues.

Third-Party Websites

DirectDeals strives to be a trusted and secure platform for all your needs, yet we also respect the expansive nature of the internet. As you navigate beyond our domain, we remind you to stay informed and aware of the different environments you may encounter. Our commitment to transparency and independence is unwavering, ensuring that your journey through DirectDeals and beyond is enriching and secure. We are not responsible for the content or practices of third-party sites linked to and on our site. DirectDeals.com includes links to third-party websites provided purely for convenience and to enhance your browsing experience. These links are your portal to a broader range of information, products, and services offered by third parties independent of DirectDeals.

Any third-party services or products offered through DirectDeals are subject to the terms and conditions of the respective third parties. DirectDeals assumes no responsibility or liability for these third-party services. The links to third-party sites on DirectDeals are designed solely to facilitate your access to additional resources. These links are not endorsements, approvals, or representations of any relationship between DirectDeals and the third-party sites. A third-party link on the DirectDeals website does not imply any sponsorship, endorsement, or association with these external sites. DirectDeals maintains its independence and is not responsible for third-party websites' content, actions, or policies.

DirectDeals does not provide any warranties or representations regarding the quality, accuracy, reliability, or other aspects of third-party sites or their content, products, or services. Your interaction with these sites is at your own risk. Third-party sites have their terms of use and privacy policies, which may significantly differ from those of DirectDeals. We encourage you to review these documents on third-party sites to understand the rules and practices governing your use.

Your decision to access a third-party site through a link on DirectDeals is made independently. We respect your freedom to explore the digital landscape, but we advise caution and due diligence. Our site may contain links to third-party websites. These links are provided for convenience only and do not imply an endorsement or responsibility for the content or practices of these external sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Export Control

Customers and users are solely responsible for complying with all applicable export and re-export regulations and obtaining necessary licenses for products purchased from DirectDeals.

Security Responsibilities

While DirectDeals takes reasonable measures to secure transactions, customers are responsible for maintaining the confidentiality of their account information and all activities under their account. Users must not engage in any activity that disrupts or interferes with our services, including attempting unauthorized access to DirectDeals systems. Violation of these terms may result in account termination and legal action.

As a user of DirectDeals, you are responsible for safeguarding the confidentiality of your account and password and restricting access to your computer. DirectDeals will not be held accountable for any activities conducted under your account or using your password. You must use the site solely for legitimate purposes. Prohibited activities include, but are not limited to, tampering with the site, impersonating others, employing buying agents, and engaging in any form of fraudulent activity.

While DirectDeals employs reasonable security measures to protect user data, it cannot guarantee absolute security in case of a data breach caused by third-party service providers. Users agree that DirectDeals shall not be held liable for any damages resulting from unauthorized access to customer information, data breaches, or failures caused by third-party services. DirectDeals disclaims liability for the security practices of third-party vendors and service providers. In the event of a data breach affecting user information, DirectDeals will take reasonable steps to notify affected users as required by applicable law. However, DirectDeals shall not be liable for any damages caused by unauthorized access or breaches from third-party vendors or service providers.

You are expressly forbidden from compromising the security of the site. This includes unauthorized access to data or accounts, misuse of the site, probing or breaching security and authentication measures, disrupting service to any user or network (such as by spreading viruses, overloading, spamming, or crashing the site), and falsifying any TCP/IP packet header or any part of the header information in emails or newsgroup postings. You must not impersonate the site or a legitimate user nor send unsolicited or unauthorized emails representing DirectDeals. Violating these conditions of use may result in legal action to the fullest extent permitted by law.

You are prohibited from using any device, software, routine, or data to interfere with the proper functioning of the site or any ongoing activity. This includes using any engines, software, tools, agents, bots, scripts, or other devices or mechanisms to navigate or search the site, except for those provided by us and standard publicly available browsers. By using DirectDeals, you acknowledge and agree to these terms, ensuring the security and integrity of your account and our site.

DirectDeals Return Policy

We encourage you to contact our customer service team with any questions or concerns regarding our return policy. We appreciate your business and are committed to providing you with the best customer experience possible. Our return policy varies by product type and sales channel. Please refer to each sales channel's detailed return policy for specific terms and conditions. We are committed to ensuring our customers' satisfaction and have a comprehensive and strict return policy. Please do not return your purchase to the manufacturer unless DirectDeals instructs you to do so. Instead, contact us, and we will provide return shipping instructions. Before returning any items you've saved personal information, please erase this information by following manufacturer instructions. DirectDeals is not responsible for any personal information that remains on returned items. The customer agrees to the terms and conditions outlined in this return policy by initiating a return. Any disputes regarding the return of a product shall be governed by Texas law.

Non-Returnable Items

At DirectDeals, specific product categories are generally non-returnable to maintain quality, security, and integrity for all our customers. The following types of items are commonly ineligible for return or refund. Please note that some non-returnable items are identified due to their sensitivity to usage, hygiene, or security. Some items that do not qualify for return are not on this list. For further clarification on an item’s eligibility for return, contact our Customer Support team at support@directdeals.com.

Custom-Built or Customized Products: Custom-built PCs, laptops, or items with personalized configurations that are not part of the standard inventory. Customized accessories or engraved products.
Open or Used Peripherals and Accessories: Opened or used headphones, earphones, headsets and mousepads, gaming controllers, and other computer peripherals.
Software and Digital Products: Downloaded software, digital licenses, exposed product keys, opened, activated, or registered software, online subscriptions, and digital services (e.g., cloud storage, online game codes).
Batteries and Consumables: Opened batteries, including laptop or camera batteries. Printer ink, toner cartridges, and other consumables that may have been used or partially depleted.
Networking Equipment: Opened routers, modems, or network switches, especially those configured for use.
Display and Screen Equipment: Opened or used projectors, monitors, and TV screens due to susceptibility to scratches and usage marks and opened screen protectors or privacy screens.
Clearance, Sale, or Open-Box Items: Final sale or clearance items and open-box products are discounted.
Physical Media: Opened CDs, DVDs, Blu-rays, and other media, including video games.
Wearable Electronics: Opened or used wearable electronics, such as fitness trackers, smartwatches, and health monitors (due to hygiene and personalization).
Memory Cards, USB Drives, and Hard Drives: Opened storage devices, especially if data may have been written to them.
Networking or Surveillance Equipment with Activated Licenses: Security cameras or network devices with linked or activated licenses.
Opened Home Office Supplies: Items like opened desks, chairs, and ergonomic accessories (as these are prone to wear and tear during testing or setup).

Condition Requirements

All returned products must be in original, unused condition, with all parts, documentation, and packaging intact. Products that show signs of use or customer-caused damage may incur a minimum 30% restocking fee.

An additional 15% fee will apply if a returned item is falsely represented (e.g., claimed unopened but actually used), with possible fees up to 100% of the sale price.
Products with significant damage or missing parts may be rejected for return or refund and returned to the customer at the customer’s expense.

Fees and Shipping

Customers are responsible for all return shipping fees. Additional storage or disposal fees may apply under Texas law if customers refuse receipt for rejected returns.
DirectDeals requires an adult signature for most shipments. Failure to accept delivery will result in a 30% restocking fee and any return shipping charges.

Damaged Products and Shipping Claims

If the product or packaging appears damaged, refuse delivery and contact support@directdeals.com. Take photos if damage is discovered post-delivery, and refrain from opening the package. DirectDeals will initiate a shipping claim and arrange a refund or replacement when applicable.

DirectDeals is not responsible for delays or losses once items leave our warehouse. Customers must file claims with the shipping carrier. International shipments may incur additional fees based on the recipient country’s customs and import regulations.

Risk of Loss

Risk of loss transfers to the customer upon delivery to the shipping carrier. DirectDeals is not liable for lost, damaged, or stolen products post-delivery. Accurate customer contact information is required to facilitate precise delivery.

Returns, Refunds, and Processing

Returns require a Return Merchandise Authorization (RMA) number, obtainable through DirectDeals Customer Service. Unapproved returns without a proper RMA number or returns to the manufacturer may be declined and lost.
Refunds are processed within 3–5 days after receipt and inspection of the returned item. DirectDeals will cover shipping costs if the return results from our error.

Shipping Return Address

DirectDeals Returns
895 Towbin Avenue, Unit A
Lakewood, NJ 08701
Email: support@directdeals.com
Phone: (800) 983-2471

Tangible Products

Tangible Products or Items refer to physical products or goods that can be touched, moved, and physically transferred from one party to another. This includes but is not limited to, hardware, electronics, appliances, and any other physical objects available for purchase through DirectDeals. Tangible Items do not include digital products, licenses, services, or any items delivered solely in electronic format, which may be governed by separate terms and conditions.

DirectDeals allows physical products to be returned within 30 days of delivery unless specified otherwise. For assistance, initiate a return via our website, by emailing support@directdeals.com, or through your DirectDeals online account.

New Electronics (Desktops, Laptops, Tablets, etc.) - Unopened items that arrive to the customer damaged or fail to operate on arrival qualify for a full refund within 30 days.
Refurbished, Promotional, and Special Offer Items - Refurbished items are sold “as is” and have a 30-day warranty covering manufacturing defects only; cosmetic damages, misuse, or natural events are excluded. Defective refurbished items can be returned for a refund or exchange within 7 days.
Software and Gaming - Unopened video games and gaming software are refundable within 30 days, subject to a possible 30% restocking fee, depending on the return circumstances. Opened, installed, or activated software and games are non-returnable and will incur a 100% restocking fee if returned.

CSP (Cloud Solution Provider) Products

CSP (Cloud Solution Provider) Products are a flexible, subscription-based way to access Microsoft software and cloud services, like Microsoft 365 or Azure, through a trusted vendor like DirectDeals. With CSP, DirectDeals manages billing, support, and setup, and you can add or remove licenses as needed. All services are cloud-based, so you can access them from any internet-connected device without installing permanent software. CSP Licenses are not refundable past the time limits specified by the product manufacturer. There are no refunds or returns on CSP products after these time limits expire. CSP products can be altered only once during a minimal time frame, so very detailed instructions must be followed before purchasing and licensing CSP products. A minimum 15% restocking fee will be imposed on all returns based on the reason and circumstance of the return. ESD products are non-refundable and non-returnable. They are permanent licenses and can not be altered once they are issued. There are no refunds on ESD licenses once they are issued. Other restrictions apply.

Electronic Software Delivery (ESD) Products

An ESD product or “Digital Download” is a one-time purchase of Microsoft software delivered digitally. With ESD, you get a license key and a download link to install the software directly onto your computer. This license is permanent for that software version, and there’s no ongoing subscription or updates unless you purchase a newer version later. All ESD products are subject to manufacturer restrictions, particularly if the software has been installed and activated. Please contact us for specific details. If your product(s) states it is delivered by an electronic delivery method or download, you will receive the required product or license key in the email you specified on your order with us. A verified email address is an address that goes to a corporate domain or a verifiable entity. DirectDeals reserves the right to deny sending products to "freemail" email accounts for electronic delivery products. Electronic Delivery products are typically delivered within minutes. After completing the checkout process, orders for both ESD – Electronic Download and ESD – Manufacturer Delivered products are processed immediately. You will receive a purchase confirmation email from DirectDeals within minutes of placing your order.

ESD – Electronic Download, commonly called “Download Product,” is usually delivered within minutes of ordering during regular business hours. After business hours, weekends, and holidays, the product keys can take up to 2 hours to be delivered. DirectDeals reserves the right to place any order on hold and ask for identification verification if our systems alert us to possible fraudulent activity. This is done for the protection of the customer as well as DirectDeals.

ESD – Manufacturer Delivered products will require clarification on end-user licensing. This requires the purchaser to complete a questionnaire with the manufacturer’s required end-user licensing information to issue the license correctly. Your prompt response is necessary, as DirectDeals cannot process your order without this licensing information. DirectDeals will make multiple attempts to obtain this information. If no response is received, DirectDeals will automatically switch your order to an ESD – Electronic Download license if a compatible option is available. This license will be delivered to the email address on file. DirectDeals will hold your ESD – Manufacturer Delivered license in escrow for up to one year if a compatible license is unavailable. If you do not take delivery of the license within this time, DirectDeals will deem the license abandoned and recover it to cover asset management fees. Please note that once product keys for ESD – Manufacturer Delivered products have been issued, returns are not permitted under any circumstances in accordance with the manufacturer’s policies. We strongly advise customers to be absolutely sure of their purchase decision before acquiring this license type, as all sales involving these software license products are final and irreversible. There are no returns or refunds for ESD – Manufacturer Delivered products once issued. If you order them by mistake, they must be canceled before being issued. Timing is critical; you may be charged for the license if you do not act. Once these products are issued to the customer, they cannot be returned. The manufacturer will not accept returns for any reason, so please ensure that the license is exactly what you need before placing your order. There are no exceptions to this policy. If you are unsure about the product, consult with one of the licensing experts at DirectDeals to see if the license you are trying to purchase is the license you need. In addition to DirectDeals support services, customers who buy ESD - Manufacturer Delivered products are also eligible for support directly from the Manufacturer, should they seek it.

Selling to DirectDeals

All purchase orders and agreements made with DirectDeals LLC are governed by the terms and conditions outlined in this document. Failure to adhere to these terms constitutes a breach of contract and may result in the purchase agreement being voided at the sole discretion of DirectDeals. DirectDeals reserves the right to exercise this discretion based on the circumstances of the breach, ensuring that our business interests are protected in full compliance with applicable laws.

Relationship of Parties

The Vendor and DirectDeals are independent contractors, and nothing in this Purchase Order shall be construed to create or imply any partnership, joint venture, franchise, employment, or agency relationship between the parties. Neither party has, nor shall represent that it has, any authority to bind, obligate, or act on behalf of the other party in any manner whatsoever. Each party is solely responsible for its obligations, actions, and liabilities arising from or related to the performance of this agreement.

Acceptance

The purchase order, to include any verbal or written agreement to purchase a product or service together with the terms herein (the "Purchase Order"), constitutes a DirectDeals offer to the Seller (the "Vendor") and shall become a binding contract upon the terms and conditions stated both herein and in the Purchase Order upon acceptance by the vendor by any expression of acceptance or commencement of performance, whichever occurs first. Any terms and conditions proposed by the vendor in acknowledging or accepting DirectDeals offer that differs from or in addition to the conditions outlined in the Purchase Order shall not be binding upon DirectDeals. They shall be void and of no effect except to the extent expressly accepted in writing by DirectDeals authorized procurement representative. This Purchase Order and any attachments constitute the entire agreement between the parties. No waiver, modification, or addition to the terms of the Purchase Order shall be valid unless in writing and signed by the parties. "Deliverables" means the goods, materials, products, software, technical data, intellectual property, drawings, personal property, personnel, services, or items identified and/or listed in the Purchase Order for DirectDeals, Inc., including its wholly-owned subsidiaries (collectively "DirectDeals") internal use and or resale to DirectDeals customers.

Payment and Prices

DirectDeals shall not be billed at prices higher than those stated on the Purchase Order. Unless otherwise specified, the price includes all charges for packing, hauling, storage, and transportation to the point of delivery. The vendor shall pay all delivery charges in excess of any delivery charge DirectDeals has agreed to. The price includes all taxes except state or local sales or use tax or similar taxes, which the vendor must legally collect from the DirectDeals. Such taxes, if any, shall be separately stated in the vendor's invoice and paid by the DirectDeals unless an exemption is available. The vendor agrees that any price reduction made with respect to the items covered by the Purchase Order after its placement but before payment shall apply to the Purchase Order. Unless different payment terms are expressly stated on the Purchase Order, payment terms shall be within sixty (60) days of the date of the DirectDeals' receipt or vendor's correctly presented invoice. A "correctly presented" invoice shall contain the purchase order number sent to the billing address associated with the purchase order. The vendor represents that prices quoted to or paid by the DirectDeals shall not exceed current prices charged to any other vendor customer for deliverables that are the same or substantially similar to and in the same or substantially similar quantities as the Deliverables. Vendor shall refund, or DirectDeals may set off against subsequent invoices any amounts paid by the DirectDeals in excess of such price(s).

Delivery

Product or service substitutions will not be accepted. The Deliverables must be shipped complete by the date requested but not be shipped more than one week before the time or times specified herein without DirectDeals' prior written approval. When more than one shipment is necessary against any Purchase Order, indicate "Final Shipping" on shipping papers and invoice accompanying the last shipment in the Purchase Order. The vendor shall not ship excess quantities without the DirectDeals' prior approval. DirectDeals shall not be obligated to accept untimely, excess, or under shipments unless otherwise provided. Such shipments in whole or in part may, at DirectDeals' option, be returned to the vendor or held for disposition at the vendor's expense and risk. The vendor's invoice shall describe the items, state the Purchase Order Number, and be attached to the original bill of lading or another shipping receipt.

Changes

DirectDeals may change drawings, specifications, quantities, delivery schedules, or methods of shipment or packaging of any goods at any time. If such changes result in an increase or decrease in cost, an equitable adjustment of price and delivery schedules may be made, or the DirectDeals may, at its option, terminate the Purchase Order if an agreement on an adjustment cannot be reached. The vendor must assert claims for adjustment within ten days of the change order.

Manufacturer Warranties

DirectDeals is committed to providing customers with genuine, brand-new products sourced from legitimate sources and authorized distributors. Every physical product we sell is in its original, factory-sealed packaging, ensuring authenticity and quality. However, some manufacturers engage in restrictive warranty practices, refusing to honor their warranties for products purchased from independent resellers, even when those products are 100% new, legitimate and even drop shipped from their distribution channels. DirectDeals holds authorized reseller status with certain manufacturers, allowing us to offer full manufacturer-backed warranties on those products. However, for some manufacturers, we may not hold an official reseller authorization, despite selling the exact same, 100% genuine and new products as any authorized reseller. Unfortunately, some manufacturers refuse to honor their own product warranties for items purchased outside of their “authorized reseller” network, even when the product is factory-fresh, never opened, and sourced through the very same legitimate distribution channels. DirectDeals understands the manufacturer's struggle against counterfeit products, however, DirectDeals believes that this practice is an underhanded way for manufacturers to avoid honoring their own product guarantees, ultimately shifting the burden of product defects onto consumers. While we strongly disagree with such policies, we want our customers to be fully informed about these manufacturer-imposed restrictions before making a purchase. Manufacturer Warranty Limitations: While many manufacturers will honor their factory warranties regardless of where a product is purchased, some manufacturers limit their warranty coverage only to products sold through their own “authorized resellers.” This means that: Even if you purchase a brand-new product from DirectDeals, some manufacturers may refuse to honor their factory warranty solely because we are not part of their “authorized reseller” program. These restrictions have nothing to do with the product’s authenticity or condition—the product is still factory-sealed, new, and sourced from legitimate distribution channels. Manufacturers that impose these restrictions often use “authorized reseller” policies to limit competition and discourage price transparency in the marketplace. At DirectDeals, we strongly believe that a manufacturer should stand behind its product, regardless of where it was purchased. However, because we have no control over the warranty policies of manufacturers, we want to clearly disclose that manufacturer warranties are their sole responsibility. Even though DirectDeals is not responsible for manufacturer warranty enforcement, we take customer satisfaction seriously and will assist to the fullest extent possible in the event of a product issue: 30-Day Return Policy: DirectDeals will honor all returns under our standard 30-day return policy, regardless of whether a manufacturer chooses to honor its warranty. If a product is defective within the return window, customers may initiate a return request through DirectDeals, subject to our standard return conditions. Manufacturer Warranty Assistance: If a warranty issue arises outside the DirectDeals return window, we will help customers contact the manufacturer and provide any necessary proof of purchase to assist with the claim. While we cannot force a manufacturer to honor its warranty, we will work with customers to navigate the warranty claim process. Customer Acknowledgment: By purchasing from DirectDeals, customers understand that manufacturer warranties are controlled solely by the manufacturer and that some manufacturers may refuse to honor their warranties for products not purchased from an “authorized” reseller. DirectDeals is not responsible for manufacturer-imposed warranty limitations but will always stand by its return policy and customer support commitments. For further questions about specific manufacturer warranty policies, customers are encouraged to review the manufacturer’s warranty terms before purchase or contact DirectDeals for additional assistance.

Vendor Warranties

The vendor warrants that all deliverables will conform to applicable specifications, instructions, drawings, and data and that samples will be merchantable, of good material and workmanship, free from defects, and fit and sufficient for the intended purpose. The vendor further warrants that any software licenses provided are genuine, legitimate, authorized for transfer, and do not infringe upon any copyrights, trademarks, or other intellectual property rights before or after their sale to DirectDeals. Additionally, the vendor warrants that any software or licenses provided will comply with all applicable data privacy and protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. The vendor shall implement and maintain appropriate security measures to protect any personal data processed under this agreement and promptly notify DirectDeals of any security breaches. The vendor warrants that the use, resale, or distribution of the Deliverables, including software licenses, will not infringe or violate any intellectual property rights of any third party. If any third party asserts a claim of infringement, Vendor shall, at its expense, indemnify, defend, and hold harmless the DirectDeals, its directors, officers, employees, affiliates, subsidiaries, agents, customers, and end users from any and all damages, liabilities, costs, and expenses (including legal fees) resulting from such claims. The vendor acknowledges and agrees that in no event shall DirectDeals be liable for any indirect, consequential, incidental, punitive, or special damages, including but not limited to lost profits, loss of business, or damages resulting from loss of use, data, or software, even if DirectDeals has been advised of the possibility of such damages. In the event of any breach of warranty, DirectDeals, at its sole discretion, may require the vendor to promptly repair, replace, or refund the purchase price of any deliverables, including software licenses, that do not conform to the warranties set forth herein, without limiting any other rights or remedies available to DirectDeals under law or equity. The warranties shall survive inspection, acceptance, and payment for the deliverables. They shall remain in full force and effect for no less than three (3) years after delivery or the useful life of the deliverables, whichever is longer. DirectDeals reserves the right to audit the vendor's records and practices to ensure compliance with the warranties outlined in this agreement, including the authenticity and legality of software licenses, upon reasonable notice and during regular business hours. The vendor shall, at its expense, indemnify, defend, and hold harmless DirectDeals, its directors, officers, employees, affiliates, subsidiaries, agents, customers, and end users from any and all loss, damages, or liability (including, without limitation, reasonable legal fees and costs) arising out of or resulting in any way from any defect in the deliverables, or from any act or omission of the vendor, its agents, employees, or permitted subcontractors in connection with the deliverables. This indemnification shall be in addition to the vendor's warranty obligations.

Inspection and Tests

All goods ordered hereunder will be subject to inspection and testing by DirectDeals to the extent practicable at all times and places, including the period of manufacture and, in any event, before acceptance. Such goods will be subject to final inspection and acceptance by DirectDeals during a reasonable timeframe following delivery to DirectDeals. It is expressly agreed that inspections and payments before delivery will not constitute final acceptance. If the goods delivered do not meet the specifications, fail or are disallowed or rejected by the Manufacturer, or otherwise do not conform to the requirements of the Purchase Order. In that case, DirectDeals shall have the right to reject such goods. Goods delivered and rejected in whole or in part may, at the option of DirectDeals, be returned to the vendor or held for disposition at the vendor's risk and expense. DirectDeals will have the right, but not the obligation, to examine the vendor's records to determine compliance with the terms of the Purchase Order. Should a compliance review be performed, DirectDeals or its duly designated representatives will provide reasonable notice to the vendor, and the records may be examined only during regular business hours. The customer will bear all costs of the audit. The right to audit shall expire 18 months after the expiration or termination of the Purchase Order.

Buyer's Property

Title to and right of immediate possession of any property, including without limitation, patterns, tools, jigs, dies, equipment, or materials furnished or paid for by DirectDeals shall remain with DirectDeals. The vendor shall provide no articles made therefrom to any other party without DirectDeals' prior written consent. The vendor shall keep adequate records of such property, which shall be made available to DirectDeals upon request, and shall store, protect, preserve, repair, and maintain such property in accordance with sound industrial practice, all at the vendor's expense. Unless otherwise agreed to by DirectDeals, the vendor shall ensure b DirectDeals' interest in such goods or assets against all risks of theft, loss, or damage (including extended coverage). Copies of certificates of insurance evidencing this coverage will be furnished to DirectDeals on demand if DirectDeals property becomes lost or damaged to any extent from any cause while in the vendor's possession; the vendor agrees to indemnify DirectDeals or replace such property at the vendor's expense, at DirectDeals request. After the goods requested by DirectDeals in the Purchase Order for which DirectDeals property was required, the vendor shall request disposition instructions for all such property or the remainder thereof, whether in its original or semi-processed form. The vendor agrees to make such property available to DirectDeals at DirectDeals' request, in the manner requested by DirectDeals, including preparation, packing, and shipping as directed. Expenses for preparation for shipment will be charged to the vendor's account, and shipment shall be made at the F.O.B. DirectDeals facility.

Drawings and Specification Review

If, during the term of the Purchase Order, DirectDeals representatives review drawings, specifications, or other data developed by the vendor in connection with the Purchase Order and make suggestions or comments or approve such documents and data, such action is only an expression of opinion by DirectDeals. It shall not relieve the vendor of any responsibility for the reliability, quality, output rate, cost, delivery, performance, or any other requirements of the Purchase Order.

The vendor shall keep confidential all information, drawings, specifications, or data furnished by the customer or prepared by the vendor specifically in connection with the performance of the Purchase Order and shall not divulge or use such information, drawings, specifications, or data for the benefit of any other party. Except as required for the efficient performance of the Purchase Order, the Vendor shall not make copies or permit copies to be made without DirectDeals' prior written consent. Vendor shall not use, directly or indirectly, any such data or any information derived for any purpose other than to perform the Purchase Order without obtaining DirectDeals' written consent. The vendor shall return all information, drawings, specifications, or buyer's data upon termination of this agreement or buyer's demand.

Use of Information

Vendor agrees that all information heretofore or hereafter furnished or disclosed to Buyer by Vendor in connection with the placing or filling of the Purchase Order is furnished or disclosed as a part of the consideration for the Purchase Order, that such information is not unless otherwise agreed to by buyer in writing, to be treated as confidential or proprietary. That vendor shall assert no claims because of the use or disclosure of such information by the customer, its assigns, or its customers.

Marketing Consent Policy (Revision Date: 1/1/2024)

Overview

By accessing, interacting with, or making a purchase on the DirectDeals website, you, the customer or user (“User”), agree to the terms outlined in this Customer Data and Marketing Consent Policy (“Policy”). This Policy governs DirectDeals’ rights to use your data for marketing purposes and details how you can manage and opt out of such communications.

Consent for Marketing Communications

By using any of the services offered on the DirectDeals website, including but not limited to browsing, making a purchase, submitting a support request, or asking a question regarding a product, you give DirectDeals express, unfettered, and irrevocable consent to contact you for marketing purposes. These communications may be sent through various forms, including:

Email
Phone Calls
Text Messages (SMS/MMS)
Postal Mail
Social Media Direct Messaging
Push Notifications
In-App Notifications
Chat Services
Automated Voice Messages
Messenger Platforms

The personal information subject to this Policy includes, but is not limited to:

Name
Phone Number
Email Address
Postal Address
Social Media Handles or Usernames
Device Identifiers

Such communications may continue perpetually unless you expressly opt-out. Details on opt-out are outlined in the “Opt-Out Mechanism” paragraph.

Double Opt-In Acknowledgment

By interacting with DirectDeals in any capacity that requires you to provide personal information (including making a purchase, submitting a question, or requesting customer support), you acknowledge being “double opted-in.” This means your consent to receive marketing and promotional communications is confirmed at two distinct stages:

Stage One: By accessing or interacting with DirectDeals’ website or support channels, you are made aware of and agree to this Policy.
Stage Two: By providing personal information through a purchase, support inquiry, or product question, you explicitly confirm your consent to receive communications from DirectDeals using your provided contact details.

Use of Personal Data

DirectDeals will retain and use your data for the following purposes:

Marketing: Including newsletters, promotions, special offers, and product announcements.
Customer Support: To respond to your inquiries, provide support and technical assistance, or address any service-related concerns.
Data Analytics: To analyze purchasing behavior, improve services, and enhance product offerings.

Your personal data will be handled in compliance with applicable laws, and DirectDeals is committed to safeguarding your information from unauthorized access or misuse.

Opt-Out Mechanism

You may opt out of receiving marketing or promotional communications from DirectDeals at any time by following one of the methods outlined below:

Clicking the “Unsubscribe” link that is included in all marketing emails.
Replying to any text message with “STOP” to unsubscribe from future SMS communications.
Contacting DirectDeals customer service via email at support@directdeals.com with the subject “Opt-Out Request.”

Opting out of marketing communications will not affect essential communications regarding active or pending transactions, customer support, or other legally required notices.

Effect of Opt-Out

DirectDeals will promptly remove your personal information from marketing and promotional contact lists if you choose to opt-out. However, DirectDeals reserves the right to continue processing your data for non-marketing purposes, such as customer service or transactional communications.

Data Retention and Updates

DirectDeals retains your personal information as long as necessary for legitimate business purposes or until you opt out of marketing communications. You may update your personal information anytime by logging into your account or contacting customer service.

Changes to This Policy

DirectDeals reserves the right to modify or update this Policy at any time. Any changes will be posted on this page, and continued use of the website or DirectDeals’ services after such changes constitutes acceptance of those changes.

Contact Information

For any inquiries or concerns regarding this Policy, please contact DirectDeals at:

DirectDeals, LLC.
9901 IH 10 West, Suite 800
San Antonio, Texas 78230
Email: support@directdeals.com
Phone: (800) 983-2471

By accessing, using, and interacting with the DirectDeals website, including but not limited to making a purchase, asking a question, requesting support, or providing any personal information to DirectDeals, you acknowledge and agree to this Policy.

Privacy Policy (Revision Date: 1/1/2024)

We take your privacy seriously and want you to know how we collect, use, share, and protect your information.

This privacy policy tells you:

What information do we collect
How we use that information
How we may share that information
How we protect your information
Your choices regarding your personal information

This policy applies to DirectDeals.com, DirectDeals stores, and other locations under the DirectDeals, LLC name. This policy may not apply to other DirectDeals LLC—brands, as each brand may have its own privacy policies. We may post additional information if more details are needed to explain our privacy practices.

Information We Collect and the Information You Give to Us

We collect and store the information you provide through our websites, mobile applications, or our accounting systems. For example, we collect information from you when you place an order, create an account, call us with a question, create a list, write a review, or use any of your services.

The information we collect from you may include things like:

Your name
Your mailing address
Your e-mail address
Your phone number
Your credit card number and other payment information
Your driver's license number
Credit application information
Demographic and lifestyle information
Information you give us about other people
Information you may have shared with others regarding our products, services, or offerings.

Information from Other Sources

We may also receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers.

Automated Online Information Collection

We collect information about your interactions with our websites and apps to create a superior and personalized shopping experience. This information includes your IP address, browsing behavior on our websites, browser and device characteristics, and referring URLs. This information is collected and stored using various standard technologies, including various types of cookies, flash cookies, web beacons, and tags.

Cookies and Similar Technologies

DirectDeals uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. The use of cookies allows us, among other things, to store your preferences and settings, enable you to sign in, provide interest-based advertising, combat fraud, and analyze how our websites and online services are performing.

We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers.

You have various tools to control cookies, web beacons, and similar technologies, including browsers, controls to block and delete cookies, and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our website.

Location Information

Some of our websites and mobile applications may collect certain information, such as the type of mobile device you use or your specific location. To allow any application to identify your area, you must enable this functionality through your mobile device settings to allow the use of technologies such as WI-FI, GPS signals, cell tower position, or other technologies. DirectDeals has no control over your device settings.

Public Forums

Our websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How We Use The Information We Collect

We use the information we collect for things like:

Fulfilling orders and requests for products, services, or information
Processing, returns, or exchanges
Tracking and confirming online orders
Delivering products
Managing our rewards program
Marketing and advertising products and services
Conducting research and analysis
Establishing and managing your accounts with us
Communicating information
Processing credit cards and applications
Identifying you on our websites
Tailoring advertisements and offers to you
Facilitating interactions between you, us, and others.
Operating and evaluating to improve our business

Data Retention

We may retain your information for as long as your account is active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share The Information We Collect

DirectDeals does not sell, rent, or trade your personal information to third parties.

DirectDeals, LLC., is the parent company of all DirectDeals companies ("DirectDeals"). Suppose you provide information to any businesses, stores, or websites owned or operated by DirectDeals, LLC. This information may be combined or shared among current or future DirectDeals, LLC., entities, including affiliates and subsidiaries. It will be governed by each of their privacy policies, as applicable.

We may share your information with third parties to perform services on our behalf, such as:

Fulfilling orders
Delivering packages
Maintaining our rewards program
Sending marketing communications
Fulfilling subscription services
Conducting research and analysis
Processing credit card payments
Providing chat functions

Sometimes, we may be required to share personal information in response to a regulation, court order, or subpoena. We may also share information when we believe complying with the law is necessary. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the right, property, or safety of DirectDeals, LLC., its customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information during a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via e-mail and a prominent notice on our applicable website(s) of any change in ownership and any choices you may have regarding your personal information.

We may share personal information concerning financial products or services related to our business. We may also share personal information in connection with co-branded products or service offerings.

How We Protect The Information We Collect

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. DirectDeals cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

We use various information security measures to protect your online transactions with us. DirectDeals, LLC., websites use encryption technology, such as a secure sockets layer (SSL), to protect your personal information during data transport. SSL protects the information you submit via our websites, such as ordering information, including your name, address, and credit card number.

Your Choices Regarding The Information We Collect

You may choose to:

Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
Update and correct your personal information
De-activate your account
Request the removal of content or personal information posted by you from our website, online service, online application, mobile application, blog, or community forum.

Sometimes, we may not be able to remove your content or personal information, but we will let you know if we can and why. Please note: Even if we can anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet as third parties may retain screenshots of DirectDeals, LLC., websites, or pages such as cache files.

To facilitate any removal request, follow the directions in a marketing e-mail, or send an e-mail with your request and current contact information to legal@directdeals.com. You can also send your request in writing to:

DirectDeals, LLC.
9901 IH 10 West, Suite 800
San Antonio, Texas 78230
Email: legal@directdeals.com
Phone: (800) 983-2471

Protecting Children’s Privacy

We are committed to protecting children's privacy on the internet, and we do not knowingly collect personal information from children under 13.

Links To Other Websites

Our websites link to other websites, many of which have their privacy policies. Be sure to review the privacy policy on the website you are visiting.

Social Media Widgets

Our website includes social media features and interactive mini-programs that run on our website. These features may collect your IP address and which page you are visiting on our website, and they may set a cookie to enable the feature to function correctly. Social media features and widgets are hosted by a third party or hosted directly on our website. The company's privacy policy governs your interactions with these features.

We may need to update our privacy policy as DirectDeals, LLC., and its websites grow and evolve. If we make material changes, we will notify you through a notice on this website when the change becomes effective, as well as inform you of any choices you may have concerning these changes.

If you have questions or complaints regarding our privacy policy or practices, please contact us at:

DirectDeals, LLC.
9901 IH 10 West, Suite 800
San Antonio, Texas 78230
Email: legal@directdeals.com
Phone: (800) 983-2471

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Licensing

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Computers / Portables

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DirectDeals Terms and Conditions

DirectDeals.com Terms of Use (Revision Date: 1/1/2025)

Marketing Consent Policy (Revision Date: 1/1/2024)

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