DirectDeals.com Terms of Use

Acceptance of Terms

By accessing or using DirectDeals.com, any related websites, mobile applications, or services (collectively the “Site”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you must not use the Site. Placing an order or creating an account constitutes your express acceptance of these Terms. We may update these Terms from time to time. Continued use of the Site after changes constitutes your acceptance of the revised Terms.

Important Notices

These Terms include our Privacy Policy and Marketing Consent Policy, which are incorporated by reference. Please read them carefully. Additional terms may apply to specific services or features; those terms will govern in the event of any conflict.

Definitions

“DirectDeals,” “we,” “us,” and “our” refer to DirectDeals, LLC and its affiliates. “You” and “Customer” refer to any person or entity using the Site or purchasing from us.

Eligibility

The Site is intended for users who are at least 13 years old. Users under 13 may use the Site only with the involvement of a parent or guardian. By using the Site, you represent that you meet these age requirements.

Accounts and Security

You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. Notify us immediately of any unauthorized use.

Orders, Pricing, and Availability.

All orders are subject to acceptance by DirectDeals. We reserve the right to refuse, cancel, or limit any order for any reason, including pricing errors, inventory issues, or suspected fraud. Prices and promotions are subject to change without notice. Final pricing and availability are confirmed at the time of order acceptance.

Payment

Payments are processed immediately upon order confirmation. DirectDeals retains a purchase money security interest in all products sold until full payment is received. We may apply any payment to any outstanding balance you owe us.

Shipping and Delivery

Risk of loss transfers to you upon delivery to the carrier. We provide tracking for physical shipments. Electronic delivery products are sent to the verified email address you provide. International shipping is available only by special arrangement.

Returns and Refunds

Our return policy varies by product type. Please see the dedicated Return Policy page or contact support for current details before purchasing. All returns require a Return Merchandise Authorization (RMA). Certain products (including opened software, activated licenses, CSP, and ESD products) are non-returnable or subject to restocking fees. Refunds are issued to the original payment method or as store credit at our discretion. You are responsible for return shipping costs unless the return is due to our error.

Asset Management Service (AMS)

For products requiring manufacturer registration, you will receive a questionnaire after purchase. If the required information is not provided within the stated timeframe, the license may be placed into our Asset Management Service (AMS) for compliance and safekeeping. AMS is provided free for the first 60 days. After 60 days, an administrative fee may apply for continued management. We will make reasonable efforts to remind you. Failure to provide information does not relieve you of payment obligations. Chargebacks after AMS activation may result in administrative fees.

Product Images and Visual Representations

Images on the DirectDeals website, including those for hardware, software packaging, and accessory listings, are intended to help customers identify and understand the products offered. Some of these images are produced using artificial intelligence generation tools, especially when manufacturer photography is limited or when showcasing new configurations. While AI helps present products in a timely way, the resulting visuals do not always reflect the precise appearance of the item you will receive.

Size, color, finish, and even minor design features can look different in person than they do in an AI-rendered or enhanced image. Factors such as your device's display settings, ambient lighting, and normal production differences between units all contribute to these variations. We work to minimize obvious mismatches, yet we cannot eliminate them.

The most reliable information about any product comes from the written specifications, feature lists, and compatibility notes that accompany the listing. These details, along with information supplied directly by the manufacturer, govern what is being sold. Images remain secondary and illustrative.

Customers who need exact visual confirmation for reasons such as matching an existing color scheme in a server rack or verifying the layout of I/O ports on a motherboard before purchase should contact our team for clarification or additional reference material. Early questions prevent later disappointment.

Your continued use of the website and the placement of any order constitute your acknowledgment and agreement to the terms of this section. You understand that images, whether AI-generated or not, are for guidance only and do not create any warranty regarding the exact visual characteristics of the products we sell. DirectDeals will not be responsible for any differences in appearance between the images shown and the products actually delivered, to the fullest extent permitted by law. We do not guarantee that all content is error-free and reserve the right to correct errors, including pricing errors. Our return policy remains the primary avenue for addressing product issues that fall within its scope.

Warranties and Disclaimers

All products are sold “as is” except as expressly stated. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law. Manufacturer warranties are the sole responsibility of the manufacturer. Some manufacturers may limit warranty coverage to authorized resellers. DirectDeals is not responsible for manufacturer warranty decisions.

Limitation of Liability

To the fullest extent permitted by law, DirectDeals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or device damage, even if advised of the possibility. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Intellectual Property

All content on the Site is owned by DirectDeals or its licensors and is protected by copyright and other laws. You may not copy, modify, or use the content for commercial purposes without our written permission.

User-Generated Content

By submitting reviews, comments, or other content, you grant DirectDeals a perpetual, royalty-free license to use, modify, and display it. You represent that your content does not infringe third-party rights and is not harmful or illegal. We may remove any content at our discretion.

Prohibited Conduct

You may not use the Site for any unlawful purpose, interfere with its operation, or engage in abusive, threatening, or fraudulent behavior. Violations may result in account termination and legal action.

Marketing Consent

By using the Site or providing your contact information, you consent to receive marketing communications from us via email, phone, text, or other channels. You may opt out at any time by following the instructions in our communications or contacting support.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration in San Antonio, Texas, under the rules of the American Arbitration Association. You waive any right to participate in a class action. This does not apply to small claims court actions or claims for injunctive relief.

Governing Law

These Terms are governed by the laws of the State of Texas without regard to conflict-of-laws principles. Venue for any non-arbitrable matters shall be in the state or federal courts located in San Antonio, Texas.

Changes to the Site and Terms

We may modify the Site or these Terms at any time. Continued use after changes constitutes acceptance.

Termination

We may terminate or suspend your access to the Site at any time for any reason.

Miscellaneous

If any provision is held invalid, the remainder remains in effect. Our failure to enforce any right does not waive it. These Terms constitute the entire agreement between you and DirectDeals regarding the Site.

Contact Us 

DirectDeals, LLC.
9901 IH 10 West, Suite 800
San Antonio, Texas 78230
Email: support@directdeals.com 
Phone: (800) 983-2471