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    • Privacy Policy

    DirectDeals Privacy Policy

    DirectDeals, LLC (“DirectDeals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase on DirectDeals.com, use our mobile applications, interact with our stores, or otherwise engage with our services (collectively, the “Services”).

    This policy applies to DirectDeals.com and other DirectDeals, LLC properties. It may not apply to other brands under DirectDeals, LLC that maintain separate policies.

    We encourage you to read this Privacy Policy carefully. By using our Services, you consent to the practices described here. If you do not agree, please do not use the Services.

    Information We Collect

    We collect information you provide directly and information collected automatically.

    Information You Provide

    • Contact information (name, mailing address, email address, phone number)
    • Payment and billing information (credit card details, other payment information)
    • Account and order information
    • Driver’s license or other identification for certain transactions
    • Demographic or lifestyle information you voluntarily provide
    • Communications you send to us (support inquiries, reviews, etc.)
    • Any other information you choose to provide

    Information Collected Automatically

    • Device and usage information (IP address, browser type, device characteristics, operating system, referring URLs)
    • Browsing behavior and interaction with our Services (pages viewed, time spent, clicks)
    • Location information (general location derived from IP address or, if you enable it, precise location via GPS/Wi-Fi on mobile apps)
    • Cookies, web beacons, pixels, and similar tracking technologies

    We may also receive information about you from third-party sources, such as business partners, data analytics providers, or public databases, to help us update and improve our records.

    How We Use Your Information

    We use the information we collect for the following purposes:

    • To process and fulfill your orders, including payment processing, shipping, and delivery
    • To provide customer service and technical support
    • To manage your account and our rewards/loyalty programs
    • To communicate with you about transactions, updates, and service-related notices
    • To send marketing and promotional communications (with your consent where required)
    • To personalize your experience and tailor advertisements and offers
    • To conduct research, analytics, and improve our Services and business operations
    • To detect, prevent, and respond to fraud, security incidents, or illegal activity
    • To comply with legal obligations and enforce our Terms of Use

    We limit our collection and use of personal information to what is adequate, relevant, and reasonably necessary for the disclosed purposes.

    How We Share Your Information

    We do not sell your personal information for monetary consideration.

    We may share your information in the following circumstances:

    • With service providers who perform services on our behalf (e.g., order fulfillment, payment processing, shipping, marketing platforms, analytics, customer support, chat services)
    • Among DirectDeals, LLC affiliates and subsidiaries
    • In connection with a corporate transaction (merger, acquisition, sale of assets, or similar event)
    • When required by law, court order, subpoena, or government request
    • To protect the rights, property, or safety of DirectDeals, our customers, or others
    • With your consent or at your direction

    We require our service providers to use your information only for the purposes we specify and to maintain appropriate security.

    Cookies and Tracking Technologies

    We use cookies and similar technologies to operate our Services, improve functionality, analyze usage, provide personalized experiences, and support interest-based advertising. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on our Site.

    We honor Global Privacy Control (GPC) signals where applicable for opt-out of targeted advertising or sale/sharing of personal data.

    Your Rights and Choices

    You have the following choices regarding your personal information:

    • Opt out of marketing communications: Follow the “unsubscribe” instructions in our emails, reply “STOP” to text messages, or contact us at support@directdeals.com.
    • Update or correct your information: Log in to your account or contact us.
    • Access, delete, or correct your data (for Texas residents under the Texas Data Privacy and Security Act): You may request to know what personal data we have about you, request correction of inaccuracies, or request deletion of your personal data (subject to legal exceptions).
    • Opt out of targeted advertising or profiling: You may submit a request or use browser signals such as Global Privacy Control.

    To exercise these rights, contact us at legal@directdeals.com or by mail at the address below. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.

    If we deny a request, you may appeal the decision by contacting us with details of the appeal.

    Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.

    Security

    We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security. You transmit information to us at your own risk.

    Children’s Privacy

    We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it.

    Links to Third-Party Sites

    Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will post the revised version with a new effective date on our website. Continued use of our Services after changes constitutes your acceptance of the updated policy. We will notify you of material changes where required by law.

    Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, don't hesitate to get in touch with us at:

    DirectDeals, LLC.
    Attn: Privacy Officer
    9901 IH 10 West, Suite
    800 San Antonio, Texas 78230
    Email: legal@directdeals.com 
    Phone: (800) 983-2471

    DirectDeals FAQ

    Frequently Asked Questions

    Everything you need to know before purchasing software, cloud subscriptions, hardware and IT solutions from DirectDeals.

    Is DirectDeals an authorized software reseller? +
    Yes. DirectDeals holds authorizations with many leading manufacturers and resells only genuine software licenses, cloud subscriptions, hardware, and enterprise IT products sourced through proper authorized channels. As a service-disabled veteran-owned business with more than 27 years of experience, we are committed to providing legitimate products that meet compliance standards. This approach gives IT professionals and business owners complete confidence whether they are purchasing a single license for personal use or managing volume requirements across their organization.
    Can businesses request customer quotations? +
    Absolutely. Our experienced business specialists work directly with organizations of all sizes to prepare fully customized quotations that align with your specific business size, compliance requirements, infrastructure setup, and budget goals. Whether you need volume licensing for multiple users, support for enterprise software deployments, or a complete technology refresh, we take the time to understand your current environment and deliver a clear competitive proposal featuring genuine products sourced through authorized channels. To get started simply reach out through our contact form, give us a call, or share details about your setup and objectives. We respond promptly with a tailored recommendation that helps you move forward efficiently while maintaining full compliance and strong cost control.
    How quickly are software download delivered? +
    Most digital software downloads and activation keys are delivered instantly via email through our Electronic Software Delivery service once your order is verified, often within just a few minutes. For certain products that involve manufacturer-delivered downloads or activation keys, processing may take a bit longer depending on the vendor and the manufacturer. However, we submit your order to the manufacturer immediately upon purchase to expedite the delivery timeline as much as possible. Our support team monitors these orders closely and communicates updates promptly so you experience reliable service and minimal delays whether your delivery is instant or requires manufacturer coordination.
    Do I need RDS CALs for Remote Desktop Access? +
    Yes. Most organizations that provide Remote Desktop access to multiple users or devices will need Microsoft Remote Desktop Services RDS CALs in addition to standard Windows Server CALs. These Client Access Licenses are required to legally allow remote connections to a Windows Server environment and help ensure compliance with Microsoft licensing rules. At DirectDeals we can help you determine the exact number of RDS CALs your specific setup requires and supply genuine licenses at competitive prices so your remote workforce stays productive and fully compliant without unnecessary complexity or risk. Reach out with details about your current environment and we will guide you toward the right solution quickly.
    Do you provide cloud solutions? +
    Yes. We provide comprehensive cloud solutions including Microsoft Azure and Microsoft 365 subscriptions along with expert guidance on cloud migration and ongoing subscription management for organizations of every size. Whether you are moving workloads to the cloud for the first time, optimizing existing Azure or M365 environments, or aligning licensing with your security and scalability requirements, our team can guide you through the options so you achieve results faster and with less internal effort. Reach out with details about your current setup and goals, and we will help you identify the right path forward with genuine solutions that support your business without unnecessary complexity.
    Can DirectDeals help with enterprise deployments? +
    Yes. Our experienced team regularly assists organizations with enterprise-scale software deployments from initial procurement and strategic licensing planning through deployment support, renewals, and complete software lifecycle management. We help IT leaders streamline complex projects, maintain compliance across environments, and control long-term costs so they can focus on strategic priorities instead of day-to-day licensing details. Reach out to discuss your current setup and upcoming initiatives, and we can outline how DirectDeals serves as a dependable partner that simplifies the entire process while ensuring you have the genuine solutions your organization needs.
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